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DETAILING FAQ'S

Detailing Procedures: Your Questions Answered

Caliwood Detail Detailing FAQ's

1. Why do I have to send photos to confirm my appointment?

Photos are a requirement to confirm your appointment for two reasons. First, pictures of your detailing project help us determine how much time is needed to complete your requested service. Second, we can give you a more accurate estimate for the price of the service based on the actual condition of your vehicle, boat, semi, or RV. You will have to confirm both price and time estimates for us to approve your request. Requests will be canceled if no photos are received and if sent estimates are not confirmed.

2. What is the difference between In-shop and mobile services?

In-shop appointments take place at our shop at 900 S Woodrow Ln Denton, Texas. Mobile appointments conveniently take place wherever you like -- whether that is at your house, job, etc. Some services can only be performed in-shop such as ceramic coatings, and paint corrections. If weather interrupts our scheduled mobile appointments, we can switch your appointment to a in-shop service. If you would rather avoid rescheduling due to weather, or other incovenient issues, book an in-shop service.

4. Do you accept walk-Ins?

Walk-ins are accepted if we are present at the shop. There is a possibility that you will have to wait longer for your vehicle or pick it up the next day. As a hybrid shop, we might be in the shop all day or out doing mobile jobs, and not all of the staff may be present.

3. Do I have to pay a booking deposit?
On appointments with a total estimated cost of $300 or more, we will require a $100 booking deposit. A booking deposit is also required for all weekend appointments and for any revised appointment requests made due to not meeting approval deadlines. This deposit is non-refundable in case of a permanent cancellation of the service but will be applied to rescheduled appointments. This deposit is credited to the final cost of the service.

 

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5. What if I can't be at the location during or after the mobile detail service? 

No worries! We understand. We will require payment before starting the service.

6. I am trying to book online but don't see any availability?

Please give us a call if you don't see an available time slot online. Depending on how busy we are, we may be able to accommodate you.

7. Is there a charge for mobile detailing?

All mobile detailing services will have an additional mobile service fee added to their final cost. If you would like to avoid this charge, book an in-shop appointment. Additional travel fees will apply for locations outside a 30-mile radius of zip code 76205.

8. Can I tip the detailing technician?

Tips are never required, but they are always appreciated! 100% of the tip goes to the technician that is completing your service.

9. Why do I need to confirm the day before appointment?

It's a requirement that helps us avoid no-shows or other issues. As of now, we don't require a non-refundable deposit to book our services. Usually when there is a non-refundable deposit required, there is less cancellations and no-shows. So far our confirmation policy is working and we are avoiding the deposit fee.

10. What payment options do you offer?

Cash is always preferred in case there is connectivity issues. However, we accept credit cards, Venmo, or PayPal.

11. Can I use a gift card for mobile services? 

Caliwood Detail gift cards can be used for payment for mobile services and in-shop services. 

12. Are you able to detail my car at my apartments or job?

Of course! For residential jobs, we typically use the customer's water and electricity. However, if necessary we can provide our own water and electricity source. Additionally, we need ample space to work. Sometimes this will mean that we will need to move your vehicle.

13. How long will it take to detail my car?

All detailing services in our Book Online page shows how long it will take to finish each service. Extra time could be added depending in how many additional services are added, and the severity of the vehicle. Time could also be deducted depending on cleanliness. If time is a concern, please let us know ahead of time.

14. What type of detailing cleaning products do you use?

The products we use are professional grade and are very effective.

15. Will all stains be removed?

We will always try our best! But we can't promise all stains will be removed.

16. What type of wax product do you use?
We mostly use synthetic sealants because of their durability. Wax is recommended for show cars or car owners that keep up with their vehicles regularly. 

17. How effective is the Bio-Hazard, and Hazard Removal?
The service is very effective. All we ask from you is to inform and show the detailing technician ALL the affected areas. That way, we are able to help you remove the bio hazard, hazard, or odor 100%.  

18. Where does my vehicle stay overnight at the shop?​

Our shop provides indoor storage for vehicles being serviced or already finished, monitored constantly by 24-hour surveillance and security. 

Interior Additional Service Fees

  • Excessive carpet debris +$15 and up | Photo1

  • Heavy upholstery stains +$20 and up | Photo 2

  • Excessive trash removal +$10 and up | Photo 3 

  • Excessive personal belongings +$10 and up | Photo 4

  • Excessive headliner stains +$25 and up | Photo 5

  • Pet hair removal +$35 and up | Photo 6

  • Excessive interior grime +$15 and up | Photo 7, 8

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Exterior Additional Service Fees

  • Overspray removal $95/Hour | Photo 9

  • Water spot removal $75/Hour | Photo 10

  • Tar Removal $95/Hour | Photo 11

  • Graffiti Removal pricing varies | Photo 12

  • Excessive exterior mud, grime, or dirt +$25 and up | Photo 13,14

Additional detailing services

  • Cabin filter change | Photo 15

  • Ozone treatment | Photo 16

  • Clay Bar Wash | Photo 17

  • Motor detail | Photo 18

Photos are examples only. Photos do not reflect the starting service fees

Additional service fees
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